Danny dispute – 306 Edge Lane I hired Danny Fletcher to carry out renovation works at my commercial premises at 306 Edge Lane. We entered into a written works agreement dated 21 May 2026, with an agreed total price of £5,250, which I paid in cash. The agreed works included constructing and installing the kitchen units and worktops, preparing and tiling the floor, removing and reinstating skirting, installing a wall-hung toilet and MDF boxing, and completing the associated finishing and sealing. The agreed price also included specified materials. The problems started because the job was not completed as agreed and I was unhappy with the standard of parts of the work, particularly the flooring. Despite this, Danny received the full £5,250. Incomplete work A number of things Danny had been paid to complete were left unfinished, including elements of the kitchen, toilet and finishing works. Because I needed to get the clinic completed and operational, I eventually had to arrange for other people to finish work that I had already paid Danny to do. I subsequently incurred approximately: * £1,600 for Pinnacle Builders to complete the kitchen; * £1,250 for the toilet/associated work; * approximately £600 relating to flooring remedial work at that stage; and * approximately £50 for additional plumbing materials. The latter works came to approximately £1,900, in addition to the kitchen completion costs. Flooring There was also a serious issue with the tiled floor. I raised concerns with Danny about the floor being uneven and defective. His position was essentially that the floor was fine, and he did not accept that his workmanship was defective. Since then, the problems have become clearer, including significant unevenness, inconsistent grout joints and multiple cracked tiles. I have now had the flooring independently inspected by another tiler. Their assessment identified severe levelling discrepancies, inconsistent grout joints and cracked tiles indicative of movement/inadequate adhesion. The assessment states that localised repairs would not be technically or economically appropriate and recommends removing the existing tiled floor, preparing/levelling the subfloor and reinstalling the floor correctly. I have been quoted approximately £3,000 for the required flooring rectification, although the precise scope/material position needs to be reflected correctly when calculating my final losses. Attempts to resolve it I did not immediately take Danny to court. I repeatedly tried to resolve the situation directly and gave him the opportunity to address the problems. When that did not resolve matters, I contacted Citizens Advice and took advice about my rights. I was advised about the requirement under the Consumer Rights Act 2015 for services to be performed with reasonable care and skill and the potential remedies available where work is not performed appropriately. I gathered photographs, videos, messages, payment information and evidence of the money I had subsequently had to spend. I then sent Danny a formal Letter Before Action on 8 July 2026, seeking £3,600 at that stage and giving him an opportunity to resolve the dispute before court proceedings. Danny’s response Danny subsequently sent a formal response disputing my claim. Among other things, he argued that there were issues with floor preparation, materials being stored at the property, other contractors working at the premises, insufficient tiles, additional works and delays. He also disputed that his workmanship was defective and questioned the evidence supporting the remedial costs. He also raised an issue regarding the identity of the contracting party, arguing that the contract was with Multim8 Property Solutions, rather than the other business/name referred to in correspondence. However, the written agreement itself identifies Danny Fletcher, which is why I now need to make absolutely sure I issue any proceedings against the correct legal defendant. Where the matter stands now We have been unable to reach an agreement. My position is that I paid £5,250 for an agreed scope of work, parts of that work were not completed, other parts were not completed to an acceptable standard, and I have subsequently had to spend significant additional money completing and rectifying work I had already paid for. I now also have an independent flooring assessment supporting my concerns about the tiled floor and explaining why substantial remedial work is required. I have retained evidence including: * the signed works agreement; * photographs and videos showing the condition of the work; * WhatsApp messages and other correspondence with Danny; * evidence concerning payment; * invoices/payment evidence for subsequent contractors; * quotations for remedial work; * the independent flooring assessment; and * the Letter Before Action and Danny’s formal response. I have tried to resolve the dispute without court proceedings, but Danny continues to deny responsibility and no satisfactory settlement has been reached. I am therefore now at the stage where I intend to stop going back and forth with him directly and pursue the matter through the appropriate civil process, subject to confirming the correct defendant and calculating the exact amount of my claim based on the losses I can evidence. The basic issue is quite simple: I paid in full for an agreed job. I say significant parts were either not provided or were defective, I have had to pay other contractors to finish/rectify the work, and Danny disputes liability
What I paid for: A completed £5,250 package covering the kitchen installation, floor preparation and tiling, wall-hung toilet installation and associated finishing works. What I received: A partially completed job. The floor was tiled but is now alleged to be defective and requires substantial rectification; the kitchen was not fully completed; the toilet works were not completed; and I had to bring in other contractors and spend additional money completing work that formed part of Danny’s original paid scope.
Calls, emails, letter before action
Current Status of the Danny Dispute * The £5,250 contract was paid in full, but the dispute remains unresolved. * Danny continues to deny responsibility/liability for the incomplete and allegedly defective works. * The kitchen and toilet works have since been completed by other people/contractors, meaning you have incurred additional costs for work that formed part of Danny’s original scope. * The tiled floor remains a major issue. An independent tiler has assessed it and identified problems including uneven levels, inconsistent grout joints and cracked tiles, with full removal and replacement recommended. * You have obtained a £3,000 quotation/assessment for the flooring rectification, alongside evidence of the other completion/remedial costs. * You sent Danny a formal Letter Before Action on 8 July 2026, initially seeking £3,600. * Danny formally disputed the claim and raised various explanations for why works were not completed, as well as disputing the alleged flooring defects and
My ideal resolution is to recover the reasonable financial losses I have incurred as a result of the incomplete and defective works, rather than have Danny return to carry out any further work. I have lost confidence in his workmanship and therefore do not want him returning to the premises to attempt further repairs. I would like the matter resolved by Danny: * Refunding the money attributable to the contracted kitchen and toilet works that he was paid for but did not complete, particularly as I subsequently had to pay other contractors to complete them. * Reimbursing the reasonable cost of rectifying the defective flooring, supported by the independent assessment and quotation. * Reimbursing any other reasonable and evidenced remedial costs directly resulting from the incomplete/defective work. * Resolving the matter financially without the need for further court proceedings, provided an appropriate settlement can be agreed.